Cannot connect NetSuite into Expensify: Account permission issue

urielp Expensify Customer Posts: 9 Expensify Newcomer


I am trying to connect between NetSuite and Expensify. I configured everything exactly as mentioned in the 'How to: Connect your policy to NetSuite' use guide:

After setup everything in Expensify (Account ID, Token ID & Secret ID), I refreshed the connection, but I'm getting an error message that: 'Permissions error encountered when querying NetSuite for Account'.

Under my 'Expensify integration token based' role, I checked the permissions - Lists, and found that I have the accounts view permissions.

What is the issue here? Why I can't connect between Expensify and NetSuite?