QuickBooks Online and Expensify Cards
Help!!! I don't understand how that works. My employee used his card for the week at the end of week I send the report to QB. When I get to QB, the expenses are in the Expensify Card Liability Account. I go find each transaction and change it to the regions account. so it has a match in the banking tab. This was right at the beginning of using the cards and there wasn't a lot of transaction coming in and out. I didn't know about the other account that Expensify was suppose to make on the first time it was synced to QB.
NOW i have many transaction coming out and I also got a refund from one of the merchants my employee charged at, a motel room. So the daily settlement they took out the first amount and refunded the rest, as well as Expensify overcharged me on two other transaction and that was inculded in the refund to..
How do I set up QB online and Expensify Card correctly so it doesn't continue messing up my QB online banking tab with all these daily settlements and refunds??
HELPP
Answers
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Hi @haley_exsted1 ,
It sounds like you've had quite a bit of trouble setting up QuickBooks and the Expensify Card. In this case, I think it'd be best if we dug in one by one into each of your specific issues. Could you reach out to Concierge directly in the web app, and let us know what you're experiencing?
As a reference in the meantime, here's how the Expensify Card works when auto-reconciling using QuickBooks Online.
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I have and Concierge is no help at all! Just sends me the same links i found on my own!
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hi @haley_exsted1 I've checked into your conversation with Concierge and it looks like the team gave you a long customized answer on Friday - without any links. If you have any further questions please do continue to pick up that convo - the team is here to help you get this all ironed out. Thanks!
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Um, they gave me links. Also I was looking for other people that use Expensify Card and Quickbooks Online that could help me better understand what the heck to do or how they do it?!!!
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Can anyone give me better insight to how to do the Expensify cards with QuickBooks Online. I believe my setup process didn't go right. I only have an Expensify Card Liability Account in my COA. Please help!
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Hey there, @haley_exsted1! We can definitely help here. Just a heads up, we generally have these conversations in Concierge, as we may need to dive in deep to your QuickBooks setup and wouldn't want to share that data in a public forum.
In general, if you're seeing one account but not the other, it sounds like a setup issue, which will likely require us to essentially start over with your setup. However, without diving in deep with your setup, I wouldn't know that for sure, and would hate to prescribe steps remedial steps that don't apply.
Would you mind rekindling your conversation with Concierge so we can dig into it with you?
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How to do a refund in QB online from Expensify.
Example
Total of refund ($512.52)
I was refunded for two super 8 charges ( which equal up to 685.52 ) , but I paid for two gas expense out of the refund.. while Expensify used it on pending transactions.
My question is how do I account for this correctly in QB bc I have a refunded in my banking tab from Expensify for $512.52, but I also have two transaction that have no match ( the two fuel transaction that were pending). How do I put this in my books correctly?
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Sophie_Pinto Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 133 Expensify TeamHi @haley_exsted1 - a reminder that it's in your best interest here to message [email protected] directly - you can do this via email or our in-app chat. Just link to this conversation here and we'll be able to pick right back up. Unfortunately, I need to ask some detailed questions that are not suited to a public forum, so I cannot continue the troubleshooting here.
