"You have been throttled" as an error message?

ccohtwofour

I was trying to add a co-pilot to my account, one of our Policy Admins, and received the notification "You have been throttled". What is the cause of this error and how do I fix it so that I can add the co-pilot?

Maddy Lewis

Hi @ccohtwofour -

I would suggest fully logging out of your Expensify account, clearing your cache/cookies, and then logging back in and trying this again.

Let me know if that doesn't do the trick and we can continue troubleshooting!

carloslopez312

I have the same issue and I tried the solution mentioned above but the error persists

How can I fix this?

Maddy Lewis

Hi @carloslopez312 - Hm, if you've tried clearing your cache/cookies and you're still running into trouble, can you write to Concierge so that we can take a closer look at your account?

Thank you!