Policy List Getter API Call Error

We have authorized a user with the domain-wide permission, and created an API key with that user, but when calling this operation in the API
https://integrations.expensify.com/Integration-Server/doc/#policy-list-getter
We are getting this error :Not authorized to authenticate as user [email protected]
Could you please help validate why we are getting this error?
Answers
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@YuvalPapaya I'm wondering if there's an issue on Expensify's side. I use this on my export formats to get user email addresses: {report:submit:from:email|frontPart}
Today it suddenly stopped working. Can't help but wonder if it's the same root issue.
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Hi @lmbx - thanks for reaching out! Could you please have the user themselves write to Concierge by using the chat bubble within their account or emailing [email protected]? We will need to review the permission settings for their specific account.
@YuvalPapaya - I see that you've contacted Concierge, so I will make sure your request gets processed!