Are eReceipt URLs from exports working for anyone? I've been getting 500 errors for days...
Hello,
When you export an expense report to a CSV file one of the fields you can export is the Receipt URL. Doing that gives you an https://www.expensify.com/verifyReceipt... URL which you can visit to view receipts, whether they're a PDF, an image, or an eReceipt. In the case of eReceipts the system just pulls the transaction details from the database and formats them into a virtual receipt web page.
The URLs *for eReceipts only* have been broken for us since at least 10/28/2021, returning 500 errors:
I've contacted customer service twice in the past week and have been told that the Expensify team is aware of the problem, that it's affecting other customers, and that they're working hard on fixing it. That doesn't make a whole lot of sense to me though, because if you know anything about web app development you'd know that this web page is about the simplest part of the entire Expensify software stack. I can't imagine what could break it so bad that a "team" needs to work on it for weeks and still can't fix it.
So can anyone else here confirm that exported Receipt URLs for eReceipts are broken for them too? Has anyone gotten more information from Expensify Customer Service about what's really going on and why Expensify can't (or won't) fix the problem?
Jason
Answers
-
Hey there, Jason! Thank you for your post. I looked into this issue and can confirm that this error is known, and our engineering team is indeed working on this as we speak. In full transparency, only a few users have reported this so far and our small team needs to prioritize issues accordingly, which is why it wasn't an immediate fix. I can assure you that we're doing our best to get this resolved! 😊 I can see you've been directly linked to the issue, so you'll be notified as soon as the fix has been implemented.
-
Hi Katie
Thank you for the update and for being willing to explain a little about what's going on regarding prioritization and effort. What you're hinting at makes sense given the timeline.
If you really want to make a geek like me happy, please share what's in the server error logs. I'm curious about what broke. 😀
Jason
-
eReceipt web pages have been completely broken for at least 3 weeks now. While the system has had full uptime and no incidents according to the Expensify status page! 😉 I bet if the problem was listed on that page it would get some attention...
-
Hi @maasj
Sorry to hear you are having issues. Could you please reach out to [email protected] so we can dig into this deeper?
Thank you!
-
https://community.expensify.com/discussion/5479/announcing-changes-to-receipt-url-permissions Just found this article ... does this relate to the issue? I think I've sent out multiple reports to clients with broken links and am only now figuring out they never worked?!!
-
@fresco - Receipt URL permissions can play a role if you share a report, but it would be best to reach out to Concierge. Our team to identify if it's related to the 500 issue Jason mentioned in this post or not. Thanks!
-
@Sarah_Hill and @AlexDriesen - Thanks for trying to help. As I wrote in the first message, I've already contacted customer service multiple times. They claim that the software engineers are furiously working on the problem (which the 500 error page also boldly claims), but having done some web app development myself I know that's just not true because it's a super simple app/script compared to the rest of your fine system. There's just no way that it takes a month or more to fix unless your entire setup has been destroyed by ransomware and the whole team is hospitalized at the same time or some other crazy scenario like that.
@fresco - Good suggestion, but it's not a permissions issue in this case. Customer service has confirmed to me that it's a known problem affecting other customers too. Even if it was a permissions issue, their system should not respond with a 500 internal server error. That would be inaccurate and improper from a web standards perspective.
-
Hey @maasj, I just checked the issue and it is currently being worked on. I imagine a fix should go live in the coming days but do reach out to Concierge in case you need more specific information. Thanks!
-
Update: I never heard back from customer service, but I checked again today and eReceipt web pages from CSV exports are working again. Hooray!!!
