Unable to run import job from public domain

Chad_Smith

Hi,

I am trying to import users from Workday to Expensify, and am getting the following error.

    "message": "Generic Importer authentication failed: Unable to run import job from public domain",

The whole error is as below

{

    "policyIDToEmployeesMap": {},

    "diff": {

        "diffToAdd": {}

    },

    "securityGroupEmployeesMap": {},

    "policyIDToEmailsToRemoveMap": {},

    "message": "Generic Importer authentication failed: Unable to run import job from public domain",

    "updatedEmployeesCount": 0,

    "responseCode": 403,

    "dry-run": true

}

Lauren Schurr

Hey @Chad_Smith - The issue here seems to be the security group you're attempting to import users to. Security groups are at the domain level, so using a public email address (like iCloud) won't work. Do you have a work email you can add to your Expensify account?

For full instructions on setting up the Workday integration, take a look at this help doc.

Chad_Smith

Lauren,

Thanks a lot for the feedback, I made my work email the primary, regenerated the keys and it worked!!

Lauren Schurr

Awesome! Glad to hear it's been resolved.