Why/how does Expensify suggest the same receipt every time I need to attach a receipt to an expense?

beam

I have a monthly expense where I have to submit the same (as in, 100% identical) receipt every month for an expense for a large purchase that is being reimbursed in installments. Let's call this receipt A.

When I go to attach receipt A to an expense, Expensify suggests receipt B, a receipt I uploaded in Sept 2020 and used thru the end of that year. It has suggested receipt B for every single receipt I've needed to attach to an expense since the end of that year. This is what that looks like:

Now, the fact that this receipt haunts me and follows my every move w/in Expensify suggests to me that there's some repository where I can store persistent receipts to attach to installment expenses, which is actually cool and something I would use. However, I've done more searching than this issue probably merits trying to figure out how to do this and I cannot.

So: Does anyone have any suggestions about how to store a persistent receipt in Expensify? And if that's not possible, does anyone have any suggestions about how to remove persistent receipts in Expensify?

Thanks so much!

Rachael Hopkins

Hi @beam this is likely due to a receipt image in your account that was at some stage unattached from an expense.

If you go to your Expenses page and filter for Unreported only, you'll see it looks like a failed SmartScan. You can delete it if you don't need to submit it.

Right now it's sort of floating about in a liminal state.

beam

Ah, got it, thank you so much for the reply.