Expensify Generated Emails from Approvers
If an employee in the approval chain generates an email to the expense submitter for a report, the email generated by Expensify is sent to the submitter AND a separate email is delivered to the previous approvers. The emailed generated to approvers does not contain any context and often leads to confusion.
Is this something that can be configured within Expensify or is something being done incorrectly in the way the the emails are generated by one of the approvers? Can the CC to approvers be turned off?
Answers
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Hey @cnctech!
Just to clarify here, are you referring to when an approver leaves a comment in the report comments? When you say the email does not contain any context, is it a blank field email?
Would you be able to reach out directly to concierge, so we can follow up and address directly with screenshots?
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I will go ahead and reach out concierge to clarify. Thanks!
