Expensify falling short of syncing with Netsuite

CharlieL796

Hey there,

We have a few hundred expense reports a month which originally sync over to Netsuite as an expense report. However, once the report is approved and paid through expensify, the payment is not sync'ed and we have to approve and mark as paid manually in Netsuite.

Not sure how only half of the process is being synced.

Concierge is not particularly helpful; anyone have any insights?

Thanks!