I am receiving this error while attempting to connect/synchronize our policy to our QuickBooks Desktop connection (on a 3rd party remote server). Is there a way to troubleshoot this problem?
Hi @brent_fedirko ! I took a look at your policies and I see that QBD hasn't been synced in 1 and 2 months, respectively. I would suggest disconnecting one of your policies and reconnecting it. If a policy hasn't been synced in a long time then it can cause a connection to break.
I suggest the following:
If you continue running into an error please reach out to Concierge so that we can work with you in real time to help you with the issue.
Hi Sonia - this did not solve this problem and the resulting error message is the same. How do I reach out to Concierge directly to further troubleshoot this issue?
You can reach out via in-app chat or by email ([email protected])
To open chat in web, click the blue chat bubble icon in the bottom right of your browser.
To open chat on mobile, tap menu icon -> Settings -> Help and Feedback.
@brent_fedirko has your issue been resolved? I have been having problems for about 10 days, still not resolved.
Still not resolved for me either, at 3 weeks.
Hello @RM17 — thanks for reaching out! Our team will reach out with any updates on the issue via Chat or Email. If you have any specific questions about your QBD connection, please feel free to reach out Concierge directly.
Still not resolved for me
Thanks @RM17 , I see that has been documented for our team to continue investigating on your behalf. We'll be in touch via Concierge
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