Error while attempting to connect to QuickBooks Desktop

brent_fedirko

I am receiving this error while attempting to connect/synchronize our policy to our QuickBooks Desktop connection (on a 3rd party remote server). Is there a way to troubleshoot this problem?

Sonia Liapounova

Hi @brent_fedirko ! I took a look at your policies and I see that QBD hasn't been synced in 1 and 2 months, respectively. I would suggest disconnecting one of your policies and reconnecting it. If a policy hasn't been synced in a long time then it can cause a connection to break.

I suggest the following:

1. Navigate to Settings > Policies > Group > [Policy Name] > Connections
2. Click Configure and take screenshots of all of the Export and Coding tabs so you can refer back to your current settings when reconnecting to QBD
3. On the Connections page select "Do Not Connect" under the connection
4. Select "Connect" and follow the setup steps

If you continue running into an error please reach out to Concierge so that we can work with you in real time to help you with the issue.

brent_fedirko

Hi Sonia - this did not solve this problem and the resulting error message is the same. How do I reach out to Concierge directly to further troubleshoot this issue?

Sonia Liapounova

You can reach out via in-app chat or by email (concierge@expensify.com)

To open chat in web, click the blue chat bubble icon in the bottom right of your browser.

To open chat on mobile, tap menu icon -> Settings -> Help and Feedback.

RM17

@brent_fedirko has your issue been resolved? I have been having problems for about 10 days, still not resolved.

RM17

Still not resolved for me either, at 3 weeks.

Cortney Ofstad

Hello @RM17 — thanks for reaching out! Our team will reach out with any updates on the issue via Chat or Email. If you have any specific questions about your QBD connection, please feel free to reach out Concierge directly.

Thanks!

RM17

Still not resolved for me

Conor Pendergrast

Thanks @RM17 , I see that has been documented for our team to continue investigating on your behalf. We'll be in touch via Concierge