Bank Account is locked for 9 days now, Expensify not giving clear ETA on unlocking

Hello all,

I set up a new account 2 weeks ago and its bank account got Locked on the first transaction I ever made (not sure why; it's a direct connection to business Chase). I clicked Fix and submitted the message, and every day Concierge keeps saying they're working on it, and cannot provide an ETA - today is the 9th day that "they are looking at it right now".

Does anyone have any advice or ideas on how I can resolve this issue and start using Expensify? I was unable to find any other form of contact aside from Concierge. Should I just keep waiting for them to (hopefully) eventually resolve it?


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