When submitting my report, I am getting an error 'Policy billing is out of date' , how do I submit ?

Pallav Expensify Customer Posts: 1

When ever i try to submit my report I get an error asking me to - Please have the policy's billing owner (darragh.levins@revolut.com) visit the settings page and update their billing information.


  • Sonia Liapounova
    Sonia Liapounova Expensify Success Coach - Admin, Expensify Team Posts: 210 Expensify Team

    Hi @Pallav , when billing for the previous month's activity is not paid this causes the subscription to be paused until the bill is cleared. You are unable to submit the report because your admin has not paid their bill and the subscription has been paused. Please reach out to your admin about this issue so that they can pay the bill and reinstate functionality. If Darragh has any questions about the outstanding bill, he can reach out to concierge@expensify.com and we'll be happy to assist!