Worst Service Ever
Signed up for a free plan. They forced a "free" trial on me. Trial period ends, and now I can't use anything because I have an outstanding balance. Says I need to downgrade but I can't do that until I delete the original policy. I can't delete the policy because of the balance. I never added any payment info or authorized any charges.
"Sign up for our free plan! Add your information! Now you owe us money and we're holding your data hostage until you pay!!!"
Spent 45 minutes going back and forth with support. They kept insisting that I needed to sign up for a subscription and pay my outstanding balance to proceed.
The policy in question has 0 activity. No reports, no receipts, no submissions, nothing. I don't use anything except the most basic of free features. They wouldn't budge on waiving the fee.
How in the world did I accrue charges on a plan I never authorized? And why would they even let me use paid services after the free trial (which I can't even find any proof of) without adding payment information?!?
What a scam.