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Employee Error with Netsuite Integration

RightGuard
RightGuard Expensify Customer Posts: 1

I've been successful downloading expense reports to Netsuite before, but for some reason now I'm getting this error message now. How do I get around it?

Error creating employee: There is already an employee with external access to this account using that entity name. All employees with external access must have a unique entity name for login purposes.

Thanks!

Answers

  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team Posts: 231 Expensify Team

    Hi @RightGuard - welcome to the Community! Hmm, so that error would generally indicate that the current employee has an employee record in NetSuite with the same employee name/ID.

    This is likely something you'll need to look at on the NetSuite end - their customer service may be able to assist further. A quick search online provides this answer from the Oracle forums: "All employees with external access must have a unique entity name for login purposes. Go back, change the entity name and resubmit."

    Hope that works!