Expensify Sync Manager not Connecting
I recently moved our Quickbooks desktop to a new computer. I moved from a Windows 10 machine to a Windows Server 2019 Standard machine.
The Sync manager worked perfectly on the old Windows 10, but I cannot get it to work on the new Windows Server. I have tried reinstalling QB and Sync Manager multiple times to no avail.
I have tried removing the connection in Expensify and making a new one, but nothing seems to work.
I keep getting the error in the screen shot every time I try to sync.
Anyone have any ideas?
Answers
-
Hi @acaudill - thanks for reaching out! I think the best way to troubleshoot this would be if you connected with Concierge either from the blue chat bubble within your account or by writing to [email protected]
-
I have been waiting to hear back from them for almost 3 days now so I thought I'd try my luck with the community.
-
I see that we've escalated your issue and I've left a comment that you've reached out for an update. As soon as there's more information, someone from the team will reach back out to you via Concierge.
-
We have gotten nowhere with Expensify and this issue since July 2022. All they tell us is that their engineers are working on it.
