Report not being emailed through API
Hi Everyone; I'm able to get a report with the desired filters using API call, if I set the "onFinish" condition to send an email is just not working; no errors on the response just the random file name generated but no receiving the email (waited for over 2 hours and still not received) do anyone have an idea what can be wrong? Api call body here:
{"type":"file","credentials":{"partnerUserID":"_REPLACE_","partnerUserSecret":"_REPLACE_"},"onReceive":{"immediateResponse":["returnRandomFileName"]},"inputSettings":{"type":"combinedReportData","reportState":"OPEN,SUBMITTED,APPROVED","filters":{"startDate":"2023-01-09","endDate":"2023-01-10"}},"outputSettings":{"fileExtension":"csv"},"onFinish":{"actionName":"email","recipients":"expenses@domain.com","message":"Report is ready."}}
Thanks!
Comments
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Bumping up this, do anyone have any idea why the email is not being received?
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We, too, have seen the same issue, starting on January 18th.
Were you able to resolve or get any details on the error jesusmartinez?
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Hey jesusmartinez!
I reached out to Expensify and they had our email addresses on a suppression list. If you are still having issues, reach out to their support team (through concierge). Hope this helps you and/or someone else. This was a frustrating issue for us.
