American Express Point Transactions Not Showing Up in Expensify
I am having an issue where some of our employees will charge their corporate Amex and use their Amex rewards points to pay for the transaction. On the Amex statement, this is shown as a charge to their credit card ($10 for example) and then on a seperate line on the statement Amex shows a credit to the person's card account for the same amount (-$10) with a description that mentions paying with points.
In Expensify, the user is able to see the initial charge by Amazon, but the credit to their card balance doesn't ever show up. So instead of a net $0 impact which is what the Amex statement shows and what actually occurs, Expensify reflects the charge only. And with this gets exported to our accounting software, it looks as though we owed $10 to Amex for the Amazon charge, when in reality we did not owe Amex anything for this specific charge.
Concierge told me to reach out to Amex, but didn't provide a person or group to contact at Amex to ask about the data feed. And that very much seems like something that might be a more widespread issue.
Anyone else have similar issues? Or any ideas on how to fix? I don't want to make the fix too manual and force individuals to put these charges on a seperate report.