iPhone-shot receipt photo blurring problem

Azteekkari
Azteekkari Expensify Customer Posts: 6 Expensify Newcomer

Hi,

I changed from iPhone 13 to 14 Pro. While using Expensify App without a similar problem from iPhone 4 series, my present iPhone 14 Pro is my first one with a macro lens and, apparently, causes my problem.

When shooting a small receipt - like a 5x8 cm taxi receipt - I need to take the iPhone camera some 6 cm from the receipt so that it fills most of the screen. But, Expensify App is not forcing iPhone Pro to change the lens to Macro and the photo is too blurred for my expense report handlers to read. I can get clear photos only when I keep the iPhone camera at least 15 cm away (thus, A4 size receipts are not an issue). With my earlier iPhone 13 (not Pro so no Macro lens), the main distance for a clear shot is 8 cm.

Thus, in order to get clear shots, I need to keep the camera 15 cm away from the receipt. For small receipts, it means that most of the picture is other than the receipt, often including my shoes when I take the shots on top of my briefcase at a railway station.

Expensify Support says that Expensify Engineering cannot reproduce this and that I'm the only one with this problem. Would it really be so? Is there anyone else with this problem - and a possible cure for this?

Thanks for your kind attention, Mika

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