iPhone-shot receipt photo blurring problem

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Azteekkari
Azteekkari Expensify Customer Posts: 6 Expensify Newcomer

Hi,

I changed from iPhone 13 to 14 Pro. While using Expensify App without a similar problem from iPhone 4 series, my present iPhone 14 Pro is my first one with a macro lens and, apparently, causes my problem.

When shooting a small receipt - like a 5x8 cm taxi receipt - I need to take the iPhone camera some 6 cm from the receipt so that it fills most of the screen. But, Expensify App is not forcing iPhone Pro to change the lens to Macro and the photo is too blurred for my expense report handlers to read. I can get clear photos only when I keep the iPhone camera at least 15 cm away (thus, A4 size receipts are not an issue). With my earlier iPhone 13 (not Pro so no Macro lens), the main distance for a clear shot is 8 cm.

Thus, in order to get clear shots, I need to keep the camera 15 cm away from the receipt. For small receipts, it means that most of the picture is other than the receipt, often including my shoes when I take the shots on top of my briefcase at a railway station.

Expensify Support says that Expensify Engineering cannot reproduce this and that I'm the only one with this problem. Would it really be so? Is there anyone else with this problem - and a possible cure for this?

Thanks for your kind attention, Mika

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Answers

  • RandyH
    RandyH Expensify Customer Posts: 1 Expensify Newcomer
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    I have the same issue. It drives me absolutely crazy. I wind up having to take a picture of the receipt and then manually choosing it from photos to get a photo that's legible. I never had it before I got the iPhone 14 and I don't understand why support can't reproduce this. There must be more people having this problem.

  • AdamF
    AdamF Expensify Customer Posts: 2 Expensify Newcomer
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    I have this same issue as well. Every since the upgrade. Somewhere I read something like iOS isn't allowing 3rd party apps to have full camera controls (i.e. over focus, zoom, etc.). I have similar problems with depositing check online, etc. I'm not sure why it is specific to the iPhone 14, though. Nor do I know why it hasn't been addressed or even acknowledged.

  • TPRICE41042
    TPRICE41042 Expensify Customer Posts: 1 Expensify Newcomer
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    I just upgraded to the iPhone15 from an 11. It worked just fine before but it will not focus on a small receipt.

    Expensify engineers need to admit there is a problem and get a resolution or companies will have to consider moving to a program that keeps up with current technology.

  • CRC
    CRC Expensify Customer Posts: 1
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    I recently upgraded my phone from iPhone SE2 to iPhone 15 Pro. Previously, photos of receipts in Expensify would be clear, but now they are blurry. The only way to get the app to focus properly on the receipt is to have a lot of distance between the receipt and the phone/camera. That is OK for large receipts (full page A4) but it is not suitable for small receipts such as taxi or credit card receipts. Interestingly, when using the default iOS camera function to take a photo, there is no blurring. It only happens when I try to take a photo of a receipt using Expensify. Please fix this problem in the App.