Receiving invalid SSN when trying to connect a bank account

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System
System Expensify Success Coach - Admin Posts: 30 Expensify Team
in Day to Day
This discussion was created from comments split from: How-to: Connect your Business Bank account.
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  • RF28
    RF28 Expensify Customer Posts: 1
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    I have tried multiple times to connect a Business Bank account but keep getting an “invalid ssn” message and it won’t let me complete the setup. I have contacted the bank and verified all of the account info and made several pleas to Customer service with NO solution or suggestions. Any idea how I can correct? Strangely I can add the account as a PERSONAL acct but not as a business account. Any help greatly appreciated! Thanks.

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  • Lauren Schurr
    Lauren Schurr Expensify Team, Expensify Student Ambassador Posts: 137 Expensify Team
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    Thanks for writing in, @RF28! Unfortunately, with sensitive information like bank accounts, I won't be able to troubleshoot here. It sounds like you've done this already, but would you please send a message to concierge@expensify.com so that we can take a closer look?

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