Silicon Valley Bank stopped syncing to Expensify
I am so frustrated! My Silicon Valley bank card was syncing to my expensify account. It stopped working a few weeks ago and I am not able to resync. Has anyone else had this problem? Do you have a fix? HELP! It's the end of the month and I may have to do it all manually!
Thank you!
Answers
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Hi @Pittman - can you writing Concierge through the in-app messenger or by emailing concierge@expensify.com? We can help you troubleshoot your SVB connection there.
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I tried that already. They were not able to help.
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@Pittman what did they tell you? Since this is a public forum, I'm not able to help with any account specific troubleshooting, and Concierge is really the best avenue for those sorts of questions and issues.
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This is ultimately what they said. My frustration is because it worked at one time. Also, others in my company are not having this problem.
" The SVB Direct Connect connection is working for most users, however the other connections are down for some users.
The very best way to connect with SVB is always via a commercial feed. The bank makes this super easy and most of our users who bank with SVB has this type of connection."
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Hey @Pittman - I understand the frustration. Unfortunately, individual bank connections can break if changes are made on the bank side. The good news is that your card is a company card, and so we have two connection options that are much more stable.
You can learn more about both options from our Deep Dive: Company Credit Card Import options guide. Specifically, this help page outlines how to set up a direct Commercial Card feed from MasterCard, and this help page outlines how to connect your SVB cards through a direct company card connection. These are both our most stable credit card connections, and SVB is supported by both options.
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This is ultimately what they said. My frustration is because it worked at one time...what changed? Also, others from my company are not having this problem.
" The SVB Direct Connect connection is working for most users, however the other connections are down for some users.
The very best way to connect with SVB is always via a commercial feed. The bank makes this super easy and most of our users who bank with SVB has this type of connection."
