Expensify wont sync billable transactions

We are getting an error message when trying to sync Expensify transactions to Quickbooks that we have never seen before. It says "Billable transactions require an associated customer/job. Please tag all billable transactions before exporting to Quickbooks again".

However all billable transactions are under a report that is tagged to a customer and job. We are able to sync QB to expensify so we can see that the jobs are there. But when we try to export reports/transactions to QB for filing, it gives us the above error message.