Invalid Account Type Error
I received the following error message below, however I've confirmed that this GL account exists in QBO. We've also used this account hundreds of times before and never received this message. Please advise!
Answers
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- "Invalid account type. The account that has been designated for the expenses on this report to be exported to is not valid. Please reconfigure your settings or check the account in QuickBooks before re-syncing the connection and trying again."
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Hi @CradleAccounting! Welcome to the Community!
This error occurs when the
- account (category or posting account),
- customer (tag),
- item,
- vendor (submitter or Credit Card Misc. vendor),
- and/or class
on a report has been deleted or inactivated within QuickBooks Online. Can you please check all of the above fields on the report are still active in QuickBooks?
If so, please write directly into Concierge or email concierge@expensify.com so that we can assist you personally. 😊
Looking forward to hearing how you get on!
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Unfortunately, I've already tried these steps and didn't find a resolution. I've reached out to Concierge for more help. Thank you.
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Christina Dobryzynski Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 267 Expensify TeamOptionsThanks for giving that a try, @CradleAccounting!
The best next step is to reach out to Concierge to gather some more specifics about what is happening and what report is affected.
I see you reached out to Concierge on the 14th of October - can you follow up with Concierge with more details about which report is linked to the error so we can continue investigating this for you? Thank you!
