How do I get a response on Concierge for an urgent matter?

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KatieD
KatieD Expensify Customer Posts: 1
edited November 2020 in Day to Day

We are setting up a new VCF card feed and our Bank partner needs a contact to speak to at Expensify to resolve the issues. I have messaged Concierge for couple days now and no response. I have no way to get in touch with anyone on time sensitive matters.

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  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 229 Expensify Team
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    Hi @KatieD - welcome to the Community! I'm sorry to hear that you haven't received a response yet.

    Concierge is staffed by our worldwide support team, and we're usually able to answer customer queries quite quickly. Would you mind emailing us again at concierge@expensify.com, and CC'ing in your bank partner?

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