how do i cancel subscription?
how do i cancel subscription?
Answers
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@GParham I'd recommend getting in touch with us directly via concierge@expensify.com, so we can take a closer look.
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I have an sooooo sick of expensify!!!!
I have attempted to cancel my subscription for going five (5) months and I continue to be CHARGED.
Received email stating account CLOSED however still charged each month. Anyone know how to STOP THIS FROM CHARGING ME... Obviously expensify can figure it out!
Very frustrated,
NON USER OF THE APP!!!
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Rachael Hopkins Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 904 Expensify TeamOptionsHi @Wright - our billing is tied to account activity. When you close your account we have no way of billing you. When an account is closed and someone is billed it's usually because they have a stray account under a different email address.
However, in your case you have an active account and you also own a Group Policy which is a paid feature. You did also have a 12-month subscription, but we ended that for you last month. You will need to follow the instructions in the email we sent you a month ago, to delete your policy and close your account, to avoid future billing for that paid policy that you own.
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I have attempted to cancel on multiple attempts to cancel to no avail. Can you send me the instructions. I have not sent any expense since October 2020. Please help.
Thanks!
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Conor Pendergrast Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 175 Expensify TeamOptions@Wright Hey again, Rachael mentioned that we've already sent those instructions via email. If you don't have an Annual Subscription, then to delete your Group policy go to www.expensify.com from your computer then click on Settings > Policies > Group, click the cog next to your policy and click Delete. That's a permanent step and can't be undone. Please repeat that for the number of Group policies you have.
If you have more trouble with that, please chat to Concierge using the chat icon in the bottom-right of your screen.
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Why does EXPENSIFY publicly shame a customer?
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Conor Pendergrast Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 175 Expensify TeamOptions
@MNDisciple Sorry I'm not sure I follow - can you provide some context on what you mean?
