Closed Expenses
How do you open a closed expense?
Answers
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Welcome to the Community @Malice - the state of the expense is based on the state of the report the expense was on. For an expense to show as closed, the expense would need to be added to a report and the report in a closed state.
Check out this Community post for more details and related links at the bottom.
How-to: Submit a Report
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Yes, I submitted the reports but I did not have QBO set up correctly. I want to resubmit the expenses so they show up correctly in QB.
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Ah, sorry I didn't realize this was related to exporting to QBO.
I see the reports in your account that are in a closed state are that way because they were submitted to you from a personal policy and didn't have the company policy applied. The person that submitted them will need to select "Undo Close" on the report within their own account. Then update the report to apply the company policy by clicking on "details" in the upper right corner of the report to open the report details menu. Once that is complete they be able to update the categories and tags related to the policy and resubmit the report to you.
