New Reports are not Generating Automatically

Charlie_Courtney
Charlie_Courtney Expensify Customer Posts: 1

New reports for March are not automatically generating for each account. We have never experienced this problem before. EX: Charlie has several purchases for March but has no open report.

Answers

  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 229 Expensify Team

    Hi @Charlie_Courtney - welcome to the Community! I had a look into your account and am seeing that Concierge is creating new Reports for your Policy.

    If you are seeing any odd behaviour, please feel free to write into concierge@expensify.com, and our team can investigate further. We do have access to a limited set of logs, so we might be able to ascertain if there were any changes made by an Admin.