Reservation Expenses
Hello, our Expensify account is linked with Egencia. All charges for air tickets, car rental except Egencia fees are coming to Expensify as Reservation Expenses. Does anyone know how to mark Egencia's fee as a reservation expense also?
Answers
-
Hm, I thought Egencia fees actually did import as Reservations, but I am also not sure that this is desirable behavior considering the fee is an actual expense, while a reservation is essentially a reference to an expense. We have customers that take opposing views on this matter. If you'd like to discuss further, please reach out to concierge@expensify.com so we can explore the use-case a bit further.
-
Jeremy, thanks for the answer. I am asking the Expensify Support Team via concierge@expensify.com for 2 weeks to make Egencia Fees as Reservation Expenses and no luck.... Is there another way of communication with the Expensify Support Team?
-
Whether a fee is imported as a Reservation Expenses depends on the central billing setting in Egencia, it is not something you can flag in Expensify. As a note, I found the internal investigation where we are discussing your multiple reports of this issue. It is still being investigated. We will follow up with you once we have a diagnosis.
-
Thank you. I hope this can be fixed soon.
-
@Jeremy Boniface do you know if there is any internal progress on reservation expenses? The concierge team doesn't give any updates.
-
Hi @Irene_S - I can confirm that there is an open ticket with my engineers about this issue. Unfortunately, I don't have an update for you just yet. As soon as my team has more information, you will be contacted via Concierge.
