Credit Card Sync Issue
cartographaccounting
Expensify Customer Posts: 1
in Day to Day
We are having issues with our employee Chase credit cards syncing with Expensify. More than half of them have not synced in several weeks. Yesterday I tried to manually push through a sync on all of them but today, there have been no updates. What do I try next?
Answers
-
Matt Moore Expensify Customer, Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 132 Expensify TeamHi @cartographaccounting welcome to the Community!
If you contact Concierge via chat or concierge@expensify.com we can trace the exact error message for the connection and give you next steps.
I recommend getting in touch there!
-
My Amex card isn’t syncing anymore - it stopped in October, When i logged in to see the credit card on file the account number didn’t make sense and i couldn’t delete it enter a new one to replace the bogus number
