Constant issues with export To Quickbooks
I have about 30 users on our company Expensify policy and the month end export to Quickbooks is a nightmare. I learned quickly to export only one report at a time and if the report is too big, I receive an error. Part of the time, the export has happened successfully so if I try again, I double up the entries. Another part of the time, a PORTION of the report exports to Quickbooks so I can't export the whole report again and must manually enter. Also, really large expense reports won't export at all. I'm at my wits end about 7 months of this. It takes us way too long to do this and I tell myself that surely all users aren't doing what I'm doing. But the concierge help can't figure out the issues and they can't/won't escalate my help requests. Any suggestions?
Answers
-
Hi @BrookeH, I took a look at your conversations with Concierge and it seems that you've got a good solution in the works. Let me know if you need anything else here!
-
I am having this same issue...what was the resolution please?
-
Hey there, @DiannaMurphy, I've just taken a look at your chat with Concierge, and it looks like the behavior you're experiencing matches an issue we're working through with RightNetworks and the Sync Manager.
Concierge will add your case to the issue so we can keep track as well as reach out to you when we've got it resolved.
