We’re currently making some incredible improvements to SmartScan! During this time, you may experience delays of up to 24 hours for receipts completing SmartScan. This should be a short-term inconvenience that results in significant improvements to both SmartScan processing times and accuracy going forward. Thank you for your patience and please accept our apologies in advance! 

RachCHopkins Expensify Success Coach

About

Username
RachCHopkins
Joined
Visits
695
Last Active
Roles
Expensify Success Coach - Admin
Points
1,417
Badges
16
Posts
959

Activity

  • DSH

    Chocolate Cafe-airport on 11/26/2018 for $11.08. I originally entered it on Monday, 12/3/2018. (It "finally" loaded with SmartScan later this afternoon...2 days after entry, as did about 10 other receipts, also entered on 12/3/2018.) Once they finally loaded, I had to correct the dates manually since they all showed the date of entry in Expensify rather than the expense date.

    December 6
  • MedikG

    Hello,
    I am getting the same message when trying to sync to QB. I have checked and checked again I am the only one that has this one company open in QB and the only one logged into expensify. Still get the error and actually I am getting a second error as well.
    error 1. End point could not be initialized properly
    error 2. Global exception caught while processing data.
    Thanks for your help

    November 28
    • RachCHopkins
      RachCHopkins
      Hi @MedikG I would definitely reach out to [email protected] about this so we can look in the logs and do some deeper troubleshooting!