Got a pile of saved receipt images/PDFs to upload? Drag 'n' drop them onto your Expenses page in batches of 10. This will start the SmartScan process for all of them.

If you forward this email to [email protected] Expensify ignores the financial information in the body of the email and tries to Smartscan the attachment.  The Smartscan fails because there is no fi

Hi @Eva_EM2019, I recommend your users SmartScan their receipts as soon as they are given/emailed them from the merchant. This is usually a few days prior to the card expense importing. And one the ca

We also generally recommend that your users, especially those who track their expenses while on travel, download and use the mobile app. This way they will be able to take a SmartScan of their receipt

I am sorry for any confusion. SmartScans will be placed on the last report that was Active. You can move them from within the expense using the Report dropdown. 

* What method are you using to try and upload your receipts (manually creating, SmartScan, etc.) ?

By what I see in your account, it looks like you are a contractor. So you will want to SmartScan your expenses and add them to a Report. Then make sure the report is under the Policy of the business y

My question is why are my smartscans automatically going into the wrong report.

This particular plan offers unlimited SmartScans for all of your expenses, so there's no need to worry about how many SmartScans you are using or which reports your SmartScanned expenses will land on

Yes, if you SmartScan an expense for the same amount on the same day it will be detected and deleted. If you appear to have any duplicate expense still, we’ll flag it for review.