Why do I occasionally get an error message, "You're Out Of SmartScans!" when I have already paid and been using the "Upgrade?" It went away for a while, but now it is back. If I

@Bagpuss I'm having my team take a look at this now. I believe the Note is displaying incorrectly. When I view the logs on each expense line, the original date read by SmartScan is the same as the cur

Instead of the employee SmartScanning with the mobile app, can the employee forward receipt to [email protected]? Will those receipts merge with the credit card expenses?

and on the occasions when the employee waits to SmartScan until they return from their trip, their GPS settings typically dictate their local currency is used.

Lots of our receipts don't merge properly with smartscan, particularly when our users are overseas. However, we've just been advised that there might be a fix in line for the above problem so no need

If a currency receipt doesn't match with the credit card transaction due to Smartscan picking up the wrong currency/date/amount, our finance team then correct the currency/date/amount but the system d

Are you tracking expenses so that you can share them with your accountant or bookkeeper? If you work with a tax professional to file your self-employment taxes, you can use Expensify to generate a sp…

Hi @nicholas777, thanks for posting this. When you connect a credit card to Expensify and then upload a receipt that matches one of those expenses, the receipt will be processed by SmartScan and autom

You won’t currently be able to update an employee’s card via CSV — they would need to do this themselves (though we are currently working on a feature to allow admins to do this on behalf of their emp

Then, do the same trick where you scan a new receipt and change the report to (none) while it is still SmartScanning. From this moment on the field should retain and reuse the (none) option!