Quickbooks Desktop Sync Manager fails and stops

DJAnton Expensify Customer Posts: 1 Expensify Newcomer
edited August 2018 in Integrations and API

I recently got a new computer running Windows 10 Pro, and when I try to install the sync manager the file does not execute. It appears to begin to install for a second and than stops.

Best Answer

  • Rachael Hopkins
    Rachael Hopkins Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 904 Expensify Team
    Answer ✓

    Hi @DJAnton , Welcome to the community!

    Is suspect this could be to do with .NET.

    Can you make sure that .NET 3.5 is enabled on your PC? Here are the steps to do this:

    • Click Start and type Turn Windows features On or Off.
    • Click Turn Windows features On or Off.
    • At the top, you will see an option for .NET Framework 3.5, ensure it is enabled.
    • If it is not enabled, click in the white check box to enable it and click Ok.

    Once this has been enabled, reboot your computer and try installing the Sync Manager again.

    Please let me know if this helps! =)