Employee expenses synced to QBO as a Bill

tfuller Expensify Customer Posts: 3 Expensify Newcomer

Three expenses by an employee were synced to QBO as a Bill rather than an Expense. Meanwhile, in the same expense report, expenses were synced to QBO as an Expense. The issue is that the expenses that synced as a Bill are now synced to Bill.com. How do I resolve this issue?


  • Leslie Rodriguez
    Leslie Rodriguez Expensify Customer, Expensify Team Posts: 51 Expensify Team
    edited March 2020

    Hi @tfuller! Thanks for writing in! By chance, was the report you are referencing have both reimbursable and non-reimbursable expenses or billable expenses?

    The reason I ask is because it is possible that your policy is set up to export reimbursables vs. non-reimbursables or billable expenses differently.

    To check this, please head to Settings > Policy > Group > [Policy Name] > Connections > Configure > Export tab. Here, you will be able to see how different types of expenses are exported as well as make any changes you deem necessary. I hope this helps answer your question, please let me know if you need anything else.