Chase Bank - Broken Connection

MAP153

Looks like others are experiencing issues as well, but Chase is no longer connecting and updating cards through Direct Connect.

I've verified Direct Connect is active, the business account is valid and linked to the correct profile, and the credentials are correct.

Any update on this issue?

Isabela Stisser

Hey @MAP153! We do not support troubleshooting banking connection issues in the Community due to the sensitive and private nature of the information we request while doing so. Because of this, we ask that you reach out to [email protected] so we can troubleshoot your issue without putting your information at risk.

You may also want to check out our article in the Community, "When your credit card import isn't working", as it offers tips and instructions on how to get the best help for your import issue.

Thanks!