How do I get my reimbursement?

Sherrytnp1
Sherrytnp1 Expensify Customer Posts: 1
edited March 2020 in Getting Started

I am using my business account for automatic deposit from a company. How do I go about getting the reimbursement?

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Answers

  • Nicole Trepanier
    Nicole Trepanier Expensify Team Posts: 498 Expensify Team

    Hi @Sherrytnp1! If your report has been marked Approved, but not Reimbursed yet, this means that the admin hasn't initiated reimbursement. After approving the report, an admin with access to the withdrawal account can select "Reimburse" on the report. Once reimbursed via ACH, the report will move to a Reimbursed: Withdrawing state until completed.

    This is not something we initiate on our end unless your admins have automatic reimbursements set up. If you have any questions you'll need to reach out to a policy admin so see why this report hasn't been reimbursed yet.

    Let me know if you have any questions!

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