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How long does it take American Airlines to respond to a complaint?

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barcelonalive
barcelonalive Expensify Customer Posts: 45 Expensify Newcomer
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If you can't resolve the problem at the airport, you can make them online or call +1-877-565-3409. you may want to file a complaint with the airline. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them.

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