Waitrose Receipts never scan automatically
Hi there, I love expensify, and it works superbly for me. Except one thing. I often Waitrose for business expenses every day, yet their receipt never scans automatically. Anyone know if I am able to raise this somewhere? Must be a font issue or something, but just wondered if this is something I could ask someone at Expensify to look into?
Answers
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Hi @jim_mcg! Can you upload a receipt image here so I can take a look? There are a few things that cause a receipt not be scanned by OCR. Let's see if this is something we can fix!
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Thank you. Sure, will do that now....
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I meant Morrisons, not waitrose :-)
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Ted Harris Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 359 Expensify TeamHi @jim_mcg - fellow Waitrose and Morrisons shopper here! This is something I've come across too, not only with Morrisons, but with Sainsbury's in the UK here.
You'll note in your screenshot that Morrisons have taken to putting the Date of the receipt on the back. This means SmartScan doesn't know when that expense was incurred and thus, cannot complete SmartScanning.
Right now, a receipt needs a clearly visible Date and Amount at the very least to SmartScan successfully. We've been able to remove the Merchant and Currency requirements for these over the past year or so as we'll add an `Unknown Merchant` string to the Merchant field and do some clever things with your location data and Policy defaults to identify which currency a receipt should be in, but we're not yet sure how to populate a date when one isn't available!
For now, you'll need to manually input your Morrisons (and Sainsbury's) receipts, or just stick to Waitrose!
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Thanks for the response. Makes good sense. Could the merchant be populated though? That's on there.
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.... as then my auto category will also populate.
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Ted Harris Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 359 Expensify Team
Not right now @jim_mcg! Unfortunately without those two crucial pieces, SmartScan will fail and you'll need to manually input all amounts.
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OK, thanks Ted. Might try a different sandwich shop :-)
