How-to: Reopen a closed report ("Undo close")
If a report has been submitted on a policy that uses Submit and Close approval workflow or if a report has been submitted on your personal policy, then it will move to a Closed status (without an approval workflow).
You cannot edit a report in a closed status.
If you didn't mean to close the report, or maybe you submitted it on the wrong policy and need to move it, you can easily undo that action!
Note: In order to reopen such a report, this must be done on the web and cannot be done on the mobile app.
- Simply click Undo Close in the upper left corner of the report to return it to an open state:
- Once in an Open state, you will be able to easily make your corrections and either mark as closed or resubmit!