How to: Request a replacement card & shipment timelines

Matt Moore
Matt Moore Expensify Customer, Expensify Success Coach - Admin, Expensify Team Posts: 132 Expensify Team
edited March 28 in How-to Docs

If you need to replace your Expensify Card when it gets lost, stolen or damaged, head to Settings > Account > Credit Card Import and click Request a New Card. We’ll send a replacement out to you in the post.

Please note: if you need to cancel a lost or stolen Expensify card, please call our Interactive Voice Recognition phone service (available 24/7) as soon as possible on 1-877-751-5848 (US) or +44 808 196 0632 (Internationally). It is currently not possible to order a replacement over the phone.

Order a replacement Expensify Card

  1. On the web version of Expensify, head to Settings > Account > Credit Card Import and click Request a New Card.
  2. Select the reason for the card replacement, enter in the address you want the card delivered to (which will update the address we have for you on file).
  3. Confirm the shipment. Once that’s done, or if you didn’t need to make these changes, we’ll send the new card out to you and it’ll be with you in 2-3 days. 

Once you’ve received your new card, you’ll be able to activate it in your Expensify account.

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