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FAQ: I'm not receiving my password reset email, why is this happening?
Isabela Stisser
Expensify Team Posts: 188 Expensify Team
Often, customers will write to us when they didn't receive one of our important email notifications, such as:
- Password reset emails
- Validating a new Expensify account/invitation to a policy
- Secondary login validation emails
- Integration emails (such as an auto-sync failing)
- Report action notifications (rejections, approvals, etc.)
- Any other necessary emails
Check out this related article to troubleshoot these situations.
Still stuck? Reach out to [email protected], and the team will be able to help!
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