FAQ - QuickBooks Online: Company Card Expenses Exporting to the Wrong Account
There are a couple of factors that might cause your company card transactions to export to the wrong place in your accounting system. The first thing you'll want to do is make sure that the cards have been mapped to the correct accounts through domain settings. Once that's been confirmed, double-check the following:
Have the expenses in question been imported from a Company Card?
Only expenses that have the Card/Lock icon next to them can use the export mapping settings that you configure through domain settings.
Expenses that have been imported from a card linked at the individual account level, expenses created from a SmartScanned receipt, and manually created cash expenses will export to the default account selected in your connection's configuration settings.
If the expenses that you are trying to export are SmartScanned receipt expenses that should have been merged with an imported Company Card expense, you can take some troubleshooting steps to determine why these expenses did not merge together automatically.
Have you selected the correct export option in your Sync Options settings?
Even if you have mapped your cards to specific accounts in domain settings, you still need to select the appropriate export option under Settings > Policies > Groups > [Policy Name] > Connections > Configure. For example, if you select specific Credit Card accounts for your cards in domain settings, you need to be sure to select "Credit Card" as your non-reimbursable export option:
Is the report exporter a Domain Admin?
The user exporting the report must be a Domain Admin. You can check the Report History & Comments section near the bottom of an individual report to see who exported it.
If your reports are being exported automatically by Concierge, the user listed as the Preferred Exporter under Settings > Policies > Groups > [Policy Name] > Connections > Configure must be a domain admin as well.
If the report exporter is not a domain admin, all company card expenses will export to the default account selected in the Non-Reimbursable section of your Export configuration settings under Settings > Policies > Groups > [Policy Name] > Connections > Configure.
Has the card been mapped under the correct policy?
If you have multiple policies connected to the same accounting system, there will be a separate list of accounts displayed for each policy. Unless you choose an account listed under the same policy as the report you are exporting, expenses will export to the default account.