Can you please provide assistance with the Chase Upgrade?

Chamm2018 Expensify Customer Posts: 1 Expensify Newcomer
We have been using Chase Direct Connect OFX to import our credit card information.  I have tried several times to upgrade our connection, however, I keep getting the following message.

" It looks like you can't grant this app access to your account.  If you have questions about your account access, please call us at 1-877-242-7372.

We have called this number and talked to at least 5 different peoples and they have referred un back to you.  Please help.