Question about validation of new account.

SamanthaT
SamanthaT Expensify Customer Posts: 1
in Getting Started

I just signed up with my phone number. Then was unable to validate because the number I put in when I signed up was one number short so validation emails are being sent to 9 digit number.

I had to create this alternate account just to ask this question. Is there away to fix this problem or am I just out a months subscription and have to start over?

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Best Answer

  • Maddy Lewis
    Maddy Lewis Expensify Team, Expensify Student Ambassador Posts: 120 Expensify Team
    Answer ✓

    @SamanthaT - If you signed up for Expensify using an incorrect email or phone number, you will need to simply create a new account. The previous account will remain idle and as long as you have not added a billing card to the account, you won't be charged for any user activity.

    If you have been charged for the un-validated account, please send us a message in-app or at [email protected] so that my support team can take a look at the account.

    Thanks!

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