Add a Support Phone Number?
SmartScan hasn't worked for months. The email customer service at the Concierge hasn't resolved this issue and really doesn't seem to care. In fact, they only email back every week or two with asinine requests, demonstrating their lack of understanding where SmartScan is concerned. There is no way to get in touch with a manager or superior to get this issue, or my actual problem rectified. I find this extremely unprofessional. Expensify continues to up sell SmartScan even though these issues are documented and because they refuse to properly interact with customers How does Expensify deal with problematic employees when there is no oversight or ability for customers to interact with managers? I reported this issue in November. Provided a plethora of documentation and emails. All I have received has been three months of run-around filled with useless requests.
Answers
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Christina Dobryzynski Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 268 Expensify TeamHey @GoodSamaritin! I see you reached out to us in a different community post addressing the same concerns.
I'd really like to help resolve the issue but I'm unable to link the email address associated with your GoodSamaritin username to any recent conversations with [email protected] about the SmartScan issues.
Based on the Twitter thread you included, it looks like the SmartScan issue is pertaining to Uber receipts? If this is true, will you please give me a little more detail about what is happening so I can troubleshoot this for you?
If you are sending any private information, please reach out to me at [email protected] with some screenshots of what you are seeing so I can help.
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Many types of receipts. Amazon and Apple among them.
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This is still unresolved. I received this today from Concierge:
Hi there, thanks for taking the time to leave this honest feedback! Expensify always strives to give the best experience, and I apologize if it's been frustrating.
Please know that I have shared your message with my team so they can take it into account as Expensify is committed to continuously improving.
Unfortunately, I was unable to locate any other recent messages regarding your issue. Would you mind providing a little more context on it so I can take a closer look? Please feel welcome to include all the details, and also share screenshots for a better visual.
Expensify does not provide phone support at this time, but I am more than happy to answer any questions you may have here.
I look forward to hearing back from you soon!
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Hi @GoodSamaritin!
Could you give me your Expensify email address so I can find the conversations you have had with [email protected] and I can continue troubleshooting with you there?
Thank you!
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I am not troubleshooting further. I have spent hours, hours documenting these issues for your department to pretend to care. I simply don't have the time to continue wasting, or the faith that my time will serve any purpose beyond Customer Service's amusement. You guys must take great joy in your ability to make issues go away by forcing clients to give up.
WHY DON'T YOU KNOW WHO I AM????? Actually, don't answer that. Just think about it. This is insane. No one should use your service let alone pay for it.
This entire service experience is abysmal. Fix your issues and get back to me. It is not my, nor your client's responsibility to do your job or keep your department organized.
PS A customer support phone number would not resolve the technical issue, but I'm confident clients wouldn't have to continuously repeat themselves until they simply give up. Instead members of your department hide behind the inaccurately named "Concierge".
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For God's sake. Did you even look at any of my other posts? How am I supposed to react to such terrible service???
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Look at this Thread. Where is Christina? She should fill you in. NOT ME.
