I sent an email to Expensify support on 2/18, Have followed up twice and have not yet heard back!!!

CherylRM

I sent an email to Expensify support on 2/18, Have followed up twice and have not yet heard back!!! Is anyone able to help me? My client and myself are growing frustrated with this customer service experience.

Cortney Ofstad

Hi @CherylRM! Thanks for reaching out! We are experiencing high support volume at this time, resulting in delayed responses. However, if there is anything I can do to help you here, please let me know!

Thanks!

CherylRM

Hi Cortney,

Thank you for reaching out. I would like to follow up on a support ticket I was working with Expensify - there does not seem to be any ticket id#. I can forward if you provide your email address. My projects are not syncing from Intacct to Expensify and all the right features are enabled. May you please advise.

Thank you,

Cheryl

Sasha Kluger

Hi @CherylRM Thanks for your response. I'm going to follow up with you via a direct message in the Community here. Please let me know if you don't receive that message.