Chase & BOA

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BLERB
BLERB Expensify Customer Posts: 1
in Day to Day

Having trouble importing information using a secondary login (first login imported fine) for my husband's account, of which I am an authorized user. I had no trouble importing using two different logins for AmEx. Also, Bank of America fails to populate cards in the credit card import page. Both Chase and BOA send me confirmation emails that Expensify is receiving their info. However, these cards will not populate. Suggestions? Saturday, 7 March 2020, morning.

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  • Kadie Alexander
    Kadie Alexander Expensify Success Coach - Admin, Expensify Team Posts: 113 Expensify Team
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    Hi @BLERB, welcome to the Community!

    For me to better understand this issue and give guidance, I'll need to take a look at your husband's account. Could you please reach out to Concierge and share the email address for his user, and details of the problem you're facing? Screenshots are always appreciated by the team!

    Thanks and looking forward to hearing from you 😊

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