Is anyone else getting the warning banner 'We're having trouble emailing you...'
We're having trouble emailing you. Visit Settings to learn more.
Several of my users have reported this issue. After an in depth conversation between our IT team and Expensify support, we were told that each user would have to manually go in and click 'Yes' here. If the message didn't go away after 24 hours, they would have to open a chat session to have it manually removed.
We can't seem to find any actual traces that the emails aren't being received. Countless logs have been reviewed, and we made sure both domains Expensify and AmazonSES are whitelisted. We've worked extensively with Proofpoint, our email security provider, to troubleshoot. Unfortunately, without Expensify providing the actual response they're receiving from the server to show it's not accepting the email, we can't get anywhere.
Just wondering if this is a wider spread issue, or if it's unique to my companies users.