VERY Disappointed with Expensify using customer email to express political opinions!
David Barrett,
I really have to say that I’m very disappointed that you send out political messaging to your customer base. Frankly that is just unacceptable behavior to use your customer database to solicit votes for your personal agenda. In my opinion it doesn’t matter who you support, it’s just not appropriate to use the platform in that regard. I pay you for a SERVICE and not to hear your political opinions! There are other forums to discuss politics and your personal opinions. A customer service forward company should respect it’s customers more. You’ve stepped over the line here and frankly that’s just uncool ! #repectyourcustomersmore #nopolitalmessagingtocustomers😔
Comments
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100% agree with this comment. Absolutely unprofessional and offensive.
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I'm assaulted with politics when I turn on the TV, when I drive down the street, when I scroll my social media. I just want it all to go away.
Work has always been a refuge for that, because I work with awesome people who know it's not an appropriate topic for work. If we do speak about it, it's to mutually agree how much we are over hearing about it.
This literally just ruined my whole weekend, and there is going to be so much fallout from it. Everyone in my company thinks I had some kind of control over this. I am so embarrassed and just want to crawl in a hole.
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I hear you @Julia . The majority of my employees are not even in the US!
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At first I thought the Political statement came from a member, but it's from the CEO of Expensify - Good Grief -- I agree with Julia - please just help with the Expenses please.
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I cannot agree with you more. I don't care how passionately you feel about your politics - sending an email to your user base to publicly endorse one candidate over another, especially in the climate we find ourselves here in the United States, is foolhardy at best.
I have, for years, recommended Expensify as a great platform for managing expenses to my clients. I have spent hours and hours of my time getting clients set up and trained to use the platform. Like many other long-time users, I have been less than impressed with many of the recent changes to the platform, while other issues (hello, G/L codes with account names?) remain unresolved. Overall it has made the platform more unwieldy to use for managing credit card transactions in an organization. Now, I am going to have to explain to my clients why a vendor thought it would be a good idea to send out a blast email to endorse a particular political candidate 10 or so days before what promises to be an emotional election.
Who I really feel bad for are the people that work in their customer service department ("Concierge"). To put out an email like that, and then direct people to respond to them, is not the sign of a good leader, in my opinion. Way to throw your people under the bus.
All that to say is that I will no longer be recommending Expensify to my clients. I am also prepared to have many of my existing clients cancel their service, and I can't say I blame them. Mr. Barrett, while I can respect that you are willing to utilize your First Amendment rights to say what you will on this topic, you forgot to respect your actual customers who don't really care, one way or the other, about your political views.
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I am also extremely disappointed that David Barrett has chosen to use Expensify's vast database of email addresses in this manner. This is really inappropriate.
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A clear violation of PII compliance. Just looked David on Expensify, he's from Portland which makes sense now -- he proclaims to be an Alpha Geek -- But clearly he is a Beta Male that believes his feelings matter more than corporate behavior.
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I cancelled service this morning, sent Barrett an email and reviewed the app strongly. Sorry Expensify (Barrett and team) You failed to respect that business/political opinion barrier I demand of my suppliers and service providers. Regardless of your political affiliation, the Barrett and company email highlights a basic ignorance of our form of government: US citizens live in a representative republic very specifically to protect us against majority-rule inclinations.
I liked using Expensify but there are other options.
Lenin's useful idiots...
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Perfect Portland -- Sad to see how many people who have not taken grade school civics -- a democracy is a government by mob rule -- a republic is a nation of laws and the law of the land is the Constitution.
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I almost feel sorry for David Barrett - he was clearly raised in a cocoon of ignorance and elevated to a position beyond his capacity. The cancel culture works both ways, and we're now using ZOHO.
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I completely agree. They even provided a response to the most common concerns raised. In the end, we spent time on matters outside of our business creating an unnecessary distraction. Isn't that why we onboarded with Expensify in the first place - To focus on the business that matters?
Disappointed and hope that our complaints taught them a lesson to refrain from this practice in the future.
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I had the same feeling and expressed my concern to the company and thought it was spam and sent it to junk mail...... Stick to expenses and not politics with the program.
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Black Lives Matter. GET OVER IT, you cry babies.
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They did it again today. I have asked our team for one of two things:
Remove our company from the expensify service
OR
Expensify should add a "mute our CEO" option in the service settings (and may be report how many people use it)
It is completely unacceptable to mix an individual's personal opinion (no matter who they are) in to my work day.
