Blurry Receipt Pictures
Has anyone using the app ever encountered blurry pictures of receipts after they have been submitted? If so is there anyway to fix this issue. Pictures are perfectly clear in the app.
Answers
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 173 Expensify TeamOptionsHi @KiwiDM! Sorry to hear about this! To confirm, are the images only blurry on the app, on the website, or both after the report has been submitted? Also, were the photos taken within the app, or uploaded via computer, emailed in, etc., or does it vary?
I appreciate you reaching out and look forward to hearing back from you!
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Hi Cortney, Only after the report has been submitted. They look fine in the app.
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Cortney Ofstad Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 173 Expensify TeamOptions
Thanks for responding @KiwiDM! For this, I would recommend reaching out to concierge@expensify.com, so our team can take a deeper look at this within your account.
I apologize for any hassle that this has caused!
